Lead Software Engineer- IVR & Omnichannel APIs

Humana

1d • Remote

About The Position

Become a part of our caring community and help us put health first Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC). Lead Software Engineer – IVR & Omnichannel APIs Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC). Humana is committed to fostering a collaborative and innovative work environment that supports personal and professional growth. Join us to help build solutions that directly impact millions of customers. Use your skills to make an impact

Requirements

• At least 8 years of experience in coding and development on cloud-based platforms
• Demonstrated experience with IVR systems or similar contact center technologies.
• Proven hands-on development expertise with large-scale cloud solutions.
• Strong background in designing and implementing API/Web Services.
• Excellent analytical, communication, organizational, and problem-solving abilities.
• In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes.

Nice To Haves

• Bachelor’s degree or higher in computer science or a related field.
• Google Cloud (GCP) Contact Center.
• Experience with SQL and MongoDB databases.
• Previous experience supporting applications at a Fortune 100 company.
• Experience in creating MCP Servers

Responsibilities

• Collaborate with team members to track and plan agile work supporting core cloud infrastructure.
• Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application.
• Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams.
• Work with senior leadership to influence project timelines, deliverables, and strategic direction.
• Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption.

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level