The Lead Slot Attendant provides guest service and support to Floor Managers, slot players, and team members. This role involves maintaining a slot floor presence, delivering service excellence, and building rapport with guests. The attendant responds to service calls, explains slot game rules, and aligns departmental processes with goals. Responsibilities include multi-tasking in a fast-paced environment, assisting guests, maintaining a clean gaming environment, and completing daily tasks such as stocking supplies and communicating with other departments. The attendant also repairs minor slot machine errors, processes jackpot winnings, and maintains communication with slot personnel regarding incidents on the floor. Protecting casino assets and complying with gaming regulations are also key aspects of the role.
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Industry
Accommodation
Education Level
High school or GED