Lead Ski Check Agent (Vail, CO, US)

Vail Resorts • Vail, CO

50d • $22 - $23 • Onsite

About The Position

Responsible for creating a welcoming first impression to guests by providing timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet are and equipment racks. Demonstrate positive attitude in stressful situations.

Requirements

• 1+ years of experience
• High School diploma or equivalent - required
• Prior guest service experience - required
• Valid, active driver's license; can pass MRV check - required, if fulfilling a driving role
• English - required
• Ability to work outside in adverse winter conditions - required
• Ability to lift and transport 50 pounds - required
• Must be able to work the whole season, to include scheduled weekends and holidays - required
• Adherence to Presentation Policy - required
• Demonstrates attention to detail - required

Nice To Haves

• Some college experience - preferred
• Microsoft Office (Word, Excel, PowerPoint) - preferred

Responsibilities

• Greet guests by name and appropriately engage in conversation
• Work outdoors in adverse winter conditions
• Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion
• Receive, track, and transport members' equipment at the start of each member's stay, at the end of each day, or when members are done skiing/snowboarding
• Locate ski/snowboard equipment and set out on appropriate racks, per each member's expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member's day on the mountain
• Keep valet area organized and clean at all times
• Assist guests by answering questions promptly and courteously and following through on special requests
• Place boots on dryers at the end of each day, then neatly store boots in members' lockers the following morning
• Coordinate equipment drop off and return with delivery companies
• Return all rental equipment in a timely fashion
• Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop
• Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking
• Assist with phone calls and provides accurate information regarding amenities, services, and prices
• Cover public valet and (inside) front desk when needed
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees