Lead Site Reliability Engineer

About the position

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Responsibilities

• Design and Implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Design, Implement and evangelize Observability and monitoring systems to proactively detect problems and identify cause.
• Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and recommend an efficient path to scale for future needs.
• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in 24 X 7 on-call rotation.
• Be a champion of excellent processes; take the initiative in developing repeatable patterns and standard, re-usable work across teams.
• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.
• Understand and support the adoption of best-practice microservice design patterns and other modern software reliability approaches and techniques.
• Be a thought leader: a senior point of expertise on site reliability engineering issues, industry trends and developing technologies.
• Be a role model to others on the team.
• Coach and mentor team members.

Requirements

• Education and experience typically obtained through completion of a Bachelor's Degree in Business and/or Computer Science or related field.
• 10+ years of related experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree.
• Proven ability to lead a team through high priority Incidents and improve the RCA process.
• Excellent troubleshooting skills and proven experience resolving technical issues in complex environments.
• Hands-on experience in designing and developing using the one or more of the following technologies: Python, Go, Java.
• Docker Experience in Microservices Architecture.
• Messaging frameworks such as Kafka, SQS or JMS.
• Database Technologies like Oracle, Dynamo DB, Aurora etc.
• Caching layers such as Redis and memcached.
• Strong understanding of Linux administration.
• Experience with CI/CD pipeline implementation including GIT, Chef, Maven, Jenkins etc.
• Strong understanding and hands-on experience on TCP/UDP/IP protocols.
• Experience in leading cross-functional teams to create technical solutions.
• Proven track record designing and building complex end-to-end systems (full stack developer).

Nice-to-haves

• Good programming skills in one or more of the following languages: Java, ruby, python, JavaScript and GO.
• Hands-on experience in supporting applications in a 24X7 customer-facing production environment.
• Working knowledge of AWS, Docker, Kubernetes, Swarm.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.