Lead Site Reliability Engineer

Centene Corporation • Northampton, MO

1d • Hybrid

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Uses advanced experience to lead more complex projects from end-to-end that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery(CI/CD) tools, processes, and designs. Leads the development and delivery of complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. Leads the delivery of standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. Leads team to identify problems with systems and services and drives regular deployment of new versions of the systems and their subcomponents Leads projects from end-to-end that are focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility. Drives decisions around periodic system validation and testing, service monitoring, and standing up new services/tools Uses advanced knowledge and experience to identify strategies that increase system reliability and performance through on-call rotation and process optimization Leads post incident reviews and documents findings for future informed decision making Drives implementation of approved proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability Leads functional and development teams to investigate and document issues and leads internal team to develop solutions to mitigate them Leads root cause and problem solving initiatives Understand and adapt new technologies, tools, methods, and processes from Microsoft and industry Coaches and mentors team. Designs and implements key performance indicators Contributes to engineering and organization success by welcoming related, different, and new requests; helping others accomplish job results Trains the engineering team on new systems, protocols, and best practices Drive and coach others through reviews of design, code, and test cases Performs other duties as assigned Complies with all policies and standards

Requirements

• A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 5 – 7 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• Experience with Linux Operating System; Operating Systems; Unix Operating System; Windows Operating System
• Experience with observability/monitoring tools such as Splunk, Dynatrace, Elastic, New Relic, Prometheus, Grafana
• Experience with enterprise level CICD Tools such as Ansible, Jenkins, Cloudbees, OpenShift
• Experience working in public cloud platforms like AWS and Azure
• Experience with Programming Tools
• Experience with building and operating highly scaled applications
• Experience with MongoDB; MySQL; Oracle Database Management System (DBMS); PL SQL; SQL (Programming Language)
• Experience with varying code repositories, auto deployments, branching with tools such as Gitlab, Bitbucket, Subversion
• Experience with IT service management tools such as Service Now, Atlassian, BMC
• Seeks to acquire knowledge in area of specialty
• Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Ability to work independently
• Demonstrated analytical skills
• Demonstrated project management skills
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates excellent judgment and decision making skills
• Ability to communicate and make recommendations to upper management
• Ability to drive multiple projects to successful completion
• Possesses technical aptitude

Responsibilities

• Leads more complex projects from end-to-end that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery(CI/CD) tools, processes, and designs.
• Leads the development and delivery of complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents.
• Leads the delivery of standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process.
• Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.
• Leads team to identify problems with systems and services and drives regular deployment of new versions of the systems and their subcomponents
• Leads projects from end-to-end that are focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility.
• Drives decisions around periodic system validation and testing, service monitoring, and standing up new services/tools
• Uses advanced knowledge and experience to identify strategies that increase system reliability and performance through on-call rotation and process optimization
• Leads post incident reviews and documents findings for future informed decision making
• Drives implementation of approved proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability
• Leads functional and development teams to investigate and document issues and leads internal team to develop solutions to mitigate them
• Leads root cause and problem solving initiatives
• Understand and adapt new technologies, tools, methods, and processes from Microsoft and industry
• Coaches and mentors team.
• Designs and implements key performance indicators
• Contributes to engineering and organization success by welcoming related, different, and new requests; helping others accomplish job results
• Trains the engineering team on new systems, protocols, and best practices
• Drive and coach others through reviews of design, code, and test cases
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees