Lead Site Reliability Engineer (GTAM)

JPMorgan Chase & Co.•Plano, TX

About The Position

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate sector, Enterprise technology team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Requirements

At least 5 years as an SRE and at least10 years in a highly regulated industry like Banking
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
Demonstrated experience designing, deploying and supportring highly available services in a public cloud environment (AWS, Azure or GCP). Famniliarity with cloud-native observability, auto-scaling ad infrastructure-as-code is essential
Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
Experience with troubleshooting common networking technologies and issues

Nice To Haves

Ability to identify and solve problems related to complex data structures and algorithms
Drive to self-educate and evaluate new technology
Ability to teach new programming languages to team members
Ability to expand and collaborate across different levels and stakeholder groups

Responsibilities

Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
Documents and shares knowledge within your organization via internal forums and communities of practice

Benefits

competitive total rewards package including base salary determined based on the role, experience, skill set and location
commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
range of benefits and programs to meet employee needs, based on eligibility
comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching