Lead Site Reliability Engineer- Omaha

First National Bank of Omaha•Omaha, NE

3d•Onsite

About The Position

We're seeking a Lead Site Reliability Engineer to guide our team's evolution from traditional monitoring and incident response toward true SRE practices. You'll be a key member on a team focused on monitoring operations and incident management while strategically building capabilities in automation, reliability engineering, and proactive system optimization for our critical banking infrastructure and services.

Requirements

Bachelor's degree in Computer Science , Engineering, or related field or equivalent experience
7 + years of experience in software development or site reliability
Proven track record managing high-availability, mission-critical systems
Expert-level experience with monitoring platforms
Strong troubleshooting and crisis response capabilities
Broad software development capabilities from scripting to application development to infrastructure as code
Familiarity with DORA metrics and DevOps measurement frameworks
Understanding of network protocols, databases, and system architecture
Understanding of deployment pipeline reliability and release engineering practices
Strong communication skills for executive reporting and cross-team coordination
Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

Lead the design and implementation of advanced monitoring frameworks, establish monitoring best practices, and mentor teammates on leveraging monitoring tools for proactive identification and resolution of issues
Partner with application teams to improve observability and incident prevention
Architect and oversee system reliability optimization strategies with the objectives of enhancing system capabilities, ensuring superior performance for our customers, and fostering a culture of continuous innovation/improvement
Spearhead the growth and evolution of the Site Reliability Engineering practice at FNBO, establishing technical standards and driving adoption of SRE principles
Direct critical incident response activities, providing technical leadership during high-severity incidents to ensure rapid resolution and minimal service disruption
Identify opportunities to automate manual monitoring and response tasks
Champion infrastructure-as-code and automation initiatives where applicable
Drive toil reduction initiatives through automation and process improvement
Participate in architecture reviews with focus on operability , monitoring , and resiliency
Serve as a key participant in post-incident reviews and drive implementation of corrective actions
Analyze system performance trends and capacity utilization , identifying opportunities for improvement
Collaborate with security and engineering teams to improve system reliability
Support 24/7 monitoring operations for critical banking systems and applications
Optimize alerting strategies to reduce noise and improve mean time to detection
Maintain and enhance monitoring dashboards and reporting capabilities
Direct critical incident response activities, providing technical leadership during high-severity incidents to ensure rapid resolution and minimal service disruption
Provide technical governance for Change Control processes, evaluating complex changes and establishing risk mitigation strategies
Foster operational knowledge sharing and documentation of tribal knowledge
Begin establishing SLIs/SLOs for critical services in partnership with product teams
Introduce error budget concepts and reliability metrics and facilitate reliability/velocity trade-off discussions