Lead Site Reliability Engineer

JPMorgan Chase • Plano, TX

102d

About The Position

As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer and Community Banking - Infrastructure & Production Management team, you will hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Requirements

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, Micro services, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Data dog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, Git Lab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Dockers, etc.)
• Experience with troubleshooting common networking technologies and issues
• Ability to expand and collaborate across different levels and stakeholder groups

Nice To Haves

• Ability to identify and solve problems related to complex data structures and algorithms
• Drive to self-educate and evaluate new technology - with ability to teach, train, and coach team members on current technology trends

Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Exhibits deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other SRE best practices - implementing these within an application or a platform
• Documents and shares knowledge within your organization via internal forums and communities of practice

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree