Lead Site Reliability Engineer (SRE)

Canary Technologies Corp

66d

About The Position

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! Our team is growing and we're hiring a Lead Site Reliability Engineer to join our engineering team and enable our next phase of growth. Canary's engineering team is fully remote! You'll own incident management maturity, SLO frameworks, reliability standards, and operational excellence across Canary's platform.

Requirements

• 7+ years in SRE, platform, systems, or infrastructure engineering
• Strong background in AWS and Kubernetes operations
• Experience establishing SLOs/SLA frameworks and driving org-wide adoption
• Strong track record leading incident response and postmortem culture
• Experience with observability ecosystems
• Programming/scripting skills in Python, Go, or similar (automation-first mindset)
• Strong cross-functional leadership partnering with product, platform, and app teams

Responsibilities

• Drive incident response best practices, lead postmortems, and define SLAs/SLOs across platform services
• Collaborate with product & app teams to implement reliability reviews
• Oversee evolution of the observability stack
• Build frameworks and tools that reduce toil and empower engineering teams with self-service capabilities
• Advocate for reliability and operational excellence across product and engineering teams

Benefits

• Canary Days: Company-wide days off each month to ensure time to recharge
• Self Improvement Club: Monthly meetings to share personal goals with a budget for purchases that help achieve these goals
• Professional Development Chats: Budget to drive cross-functional professional development conversations
• Travel Reimbursement: Stipend for team members to visit offices in New York, San Francisco, or Dallas
• Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with

What This Job Offers

• Job Type: Full-time
• Career Level: Senior