Lead Site Reliability Engineer - Pega, Cloud

JPMorgan Chase-posted 2 months ago
Full-time • Senior
Plano, TX
Credit Intermediation and Related Activities
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As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Sector, you hold a senior technical role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. As a core technical contributor and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a senior technical for medium to large-sized products, and provide advice and mentoring to other engineers.

  • Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
  • Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
  • Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
  • Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
  • Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
  • Documents and shares knowledge within your organization via internal forums and communities of practice
  • Formal Pega training and certification with over 8 years of applied experience, including architecting complex solutions and integrating Pega with databases, messaging systems, and cloud services.
  • At least 3 years serving as a senior engineer or technical lead, demonstrating strong individual contributor skills and the ability to engage technically with senior technology and management teams.
  • More than 3 years of experience in Pega Production Support, PRPC Framework, SQL, PL/SQL, SQL Server, Oracle Databases, and Unix environments.
  • Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with proven ability to implement these practices within applications and platforms.
  • Experience applying DevOps principles to Pega applications, including CI/CD, automated testing, monitoring, and logging.
  • Fluency in at least one programming language such as Python, Java Spring Boot, or .Net, with strong knowledge of software applications and technical processes.
  • Experience troubleshooting common networking technologies and resolving related issues.
  • Ability to identify and solve problems involving complex data structures and algorithms.
  • Demonstrated drive to self-educate, evaluate new technologies, and collaborate effectively across different levels and stakeholder groups; prior experience as a Pega SRE in a Center of Excellence (CoE) is a plus.
  • Must have Certified Pega Senior System Architect or higher certification on latest Versions Pega 8 and above.
  • Experience with cloud-native Pega deployments and hybrid architectures.
  • Advanced knowledge of automation frameworks and scripting for Pega environments.
  • Experience with regulatory and compliance requirements in financial services.
  • Prior experience working in global, distributed teams and large-scale enterprise environments.
  • Strong presentation and communication skills for both technical and non-technical audiences.
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