Lead Site Reliability Engineer - Pega, Cloud

JPMorgan Chase • Plano, TX

125d

About The Position

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Sector, you hold a senior technical role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. As a core technical contributor, you conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a senior technical for medium to large-sized products, and provide advice and mentoring to other engineers.

Requirements

• Formal Pega training and certification with over 8 years of applied experience, including architecting complex solutions and integrating Pega with databases, messaging systems, and cloud services.
• At least 3 years serving as a senior engineer or technical lead, demonstrating strong individual contributor skills and the ability to engage technically with senior technology and management teams.
• More than 3 years of experience in Pega Production Support, PRPC Framework, SQL, PL/SQL, SQL Server, Oracle Databases, and Unix environments.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with proven ability to implement these practices within applications and platforms.
• Experience applying DevOps principles to Pega applications, including CI/CD, automated testing, monitoring, and logging.
• Fluency in at least one programming language such as Python, Java Spring Boot, or .Net, with strong knowledge of software applications and technical processes.
• Experience troubleshooting common networking technologies and resolving related issues.
• Ability to identify and solve problems involving complex data structures and algorithms.
• Demonstrated drive to self-educate, evaluate new technologies, and collaborate effectively across different levels and stakeholder groups; prior experience as a Pega SRE in a Center of Excellence (CoE) is a plus.

Nice To Haves

• Must have Certified Pega Senior System Architect or higher certification on latest Versions Pega 8 and above.
• Experience with cloud-native Pega deployments and hybrid architectures.
• Advanced knowledge of automation frameworks and scripting for Pega environments.
• Experience with regulatory and compliance requirements in financial services.
• Prior experience working in global, distributed teams and large-scale enterprise environments.
• Strong presentation and communication skills for both technical and non-technical audiences.

Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team.
• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels.
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers.
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise.
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses.
• Documents and shares knowledge within your organization via internal forums and communities of practice.

What This Job Offers

• Career Level: Senior
• Industry: Credit Intermediation and Related Activities