Lead Site Reliability Engineer (Expert LAN & Wireless plus Automation)

SITA • Delhi, CA

64d • Remote

About The Position

WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.

Requirements

• 8+ years of experience in IT operations service management or infrastructure management including roles such as Site Reliability Engineer, or NetOps Engineer /Expert.
• Airline experience and/or ATI know-how is good to have.
• Expertise in troubleshooting Data center & Cloud setup technologies issues.
• Expertise in technologies like Cisco routing & switching, Cisco ACI, CISCO Nexus, Aruba, Clear Pass, Juniper Mist or any other wireless technology.
• Hands-on experience with CI/CD pipelines automation system, performance monitoring and the implementation of infrastructure as code.
• Experience in NetOps working environment.
• Experience in Automation and scripting.
• Proven experience in managing high-availability systems and ensuring operational reliability.
• Extensive experience in root cause analysis (RCA) incident management and developing permanent solutions for recurring service disruptions.

Nice To Haves

• Terraform OR Python, OR other languages is must for automation & scripting.
• Git process knowledge good to have.
• CICD pipeline tools such as GitHub good to have.
• Experience implementing architectural standards into pipelines.
• Other Networking technologies: CISCO Routing & switching must to have.
• CISCO ACI loadbalancers any wireless technology - Juniper Mist expertise or Aruba AP or CISCO Cisco Datacenter switches like Nexus must to have.
• Aruba Clear pass knowledge good to have.
• Palo Alto firewalls good to have.
• Knowledge or experience with cloud platforms (AWS, Azure, Google Cloud) and their networking services is good to have.
• Familiarity with operating systems (Linux, Windows) and system-level troubleshooting is good to have.
• Understanding of ITIL or other incident management frameworks.
• Ability to effectively communicate technical information and collaborate with diverse teams.

Responsibilities

• Define build and maintain support systems to ensure high availability and performance.
• Work closely with Product, Engineering & Service support architects for new product productization as Operation technical expert and as well in reviewing non standard bids to check operability feasibility.
• Ensure Operations readiness to support new products and ensure they are trained to support effectively.
• SREs are responsible for making sure that the systems and services they support meet the non-functional requirements defined by the business, the users, and the organization.
• Collaborate with stakeholders to understand and define NFRs, such as performance targets, scalability limits, security requirements, and maintainability goals.
• Design and implement systems that are resilient to failures and can meet the defined NFRs even under stress.
• Implement robust monitoring systems to track key metrics related to NFRs and set up alerts to proactively identify and address potential issues.
• Define and maintain an event catalog specifying active events thresholds, propose & implement relevant remediation and optimize it for efficiency.
• Develop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents.
• Conduct root cause analysis for critical system failures to ensure high availability and prevent future occurrences.
• Optimize network performance by analyzing traffic patterns, identifying bottlenecks, and implementing solutions.
• Coordinate with incident management teams and different application & platform Portfolio service operations to develop and implement permanent solutions.
• Work closely with Engineering teams to facilitate smooth and reliable new software release deployments.
• Manage continuous integration and deployment (CI/CD) pipelines ensuring smooth integration between development and operational teams.
• Implement automation for system provisioning, self-healing, deployment, and monitoring event to incident with proper correlation.
• Create and maintain documentation related to network configurations, SOP's, and troubleshooting guides.

Benefits

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

What This Job Offers

• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees