Lead Shore Support

Allen Marine Inc • Sitka, AK

12d

About The Position

Shore Support Representatives are responsible for giving guests an exceptional first and last impression of Alaskan Dream Cruises.

Requirements

• High School diploma or equivalent GED.
• Ability to interpret and follow rules, policies, and procedures.
• Ability to maintain composure with courteous and professional demeanor.
• Must have strong interpersonal skills and interact with guests effectively.
• Requires strong communication and organizational skills.
• Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment.
• Microsoft Office experience.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.

Nice To Haves

• Experience in tourism and/or cruise industries.
• Local knowledge, including attractions, accommodations, and restaurants.

Responsibilities

• Greet and support all Alaskan Dream Cruises guests at the airport and direct transportation.
• Work with luggage service contractors to ensure luggage is correctly allocated and arrives at proper destinations.
• Provide time-critical airport transportation for arriving and departing guests.
• Monitor changing flight and accommodation schedules to anticipate transportation needs.
• Clearly and consistently communicate schedules with guests and coworkers.
• Plan and prepare welcome packets and other materials before each departure.
• Provide guests with service at local attractions.
• Clean interior and exterior of ADC passenger vehicles.
• Support vessels on turn days with tasks as needed.
• Provide a shuttle service for crew members as needed.
• Show a strong customer service mindset and warm hospitality when interacting with all guests and crew.
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment.
• Special projects may be assigned as required by the business.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees