Lead Shift Supervisor

Friendship Place-posted 4 months ago
$20 - $24/Yr
Full-time • Entry Level
DC
101-250 employees
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The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Residential Aide Coordinator (RAC) is responsible for ensuring the smooth operation and service delivery of Residential Aides across all shifts by providing supervision and ensuring the shift scheduling of Residential Aides and Shift Supervisor to ensure 24/7 coverage. Additionally, the position will serve as a Shift Supervisory across various shifts to support engagement with all Residential Aides and provide emergency coverage if other Residential Aides or Shift Supervisors are unable to.

  • Provides supervision and performance management of Residential Aides
  • Creates the monthly schedules for Shift Supervisors and Residential Aides to ensure 24/7 coverage and submits to Assistant Director for approval.
  • Serves as designated Shift Supervisor during scheduled shifts and provides emergency shift coverage for Residential Aides or Shift Supervisors if no coverage is found.
  • Collaborates with the Assistant Director to ensure that all Residential Aides and Shift Supervisors meet contractual background checks and training requirements.
  • Provide shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.
  • Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.
  • Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.
  • Conducts and supports intake processes for newly assigned residents to The Aston; Explains program rules, rights and responsibilities, building procedures/schedule, and unit assignments.
  • Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.
  • Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
  • Serves as primary point-of-contact for security, janitorial, and food vendors during the shift.
  • Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight).
  • Ensures that all Residential Aides always remain awake and alert on shift.
  • Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation for required reporting.
  • Reports and documents maintenance and building concerns to the Assistant Director.
  • Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
  • Coordinates the delivery, distribution, storage, and disposal of meal deliveries.
  • Distributes residential supplies and support to residents as available (cleaning, hygiene, laundry, bedding, etc.).
  • Build trusting relationships with participants and respond with empathy and flexibility to foster wellness, independence, and service delivery.
  • Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities.
  • Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration.
  • Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment.
  • Maintains compliance in all assigned mandatory training and background clearances.
  • Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
  • Perform other duties as assigned to support the success of the program and its participants.
  • A high school diploma or equivalent is required.
  • Three (3) years of experience working in a residential or shelter setting is required.
  • One (1) year of supervisory experience or demonstrated leadership is required.
  • Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addictions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred.
  • Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.
  • Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.
  • Low-cost health insurance
  • Health reimbursement
  • Flexible spending accounts
  • Employer-paid dental and vision
  • Short and long-term disability
  • Life insurance
  • 403B defined contribution plan matching
  • Employee assistance programs
  • Professional development
  • Employee resource groups
  • 14 paid holidays
  • 15 days of vacation and 10 days of sick leave during 1st year of employment
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