Lead Shelter Associate

Catholic Charities Archdiocese of Denver•Fort Collins, CO

8d•$19

About The Position

Applications accepted on an ongoing basis until position is filled. Shelter Associate Lead OUR PURPOSE Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply. PURPOSE OF POSITION: A Shelter Associate Lead at Catholic Charities: Applies appropriate techniques and standards in assisting the Shelter Supervisor and Manager in program operations and service delivery consistent with our mission, values and Catholic teachings. Implements program objectives and standards as directed by supervisor/management Assist management in maintaining accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports. Responsible in the development and implementation of staff training Subject matter expert of each shift of the cold weather shelter operation. Knowledge of basic CPR/First Aid, AED to address crisis medical situations Assists in the development of policies and procedures of the operation of the shelter. Enforces shelter rules uniformly and consistently. Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter. Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment Ensures proper data entry of shelter associates for guests stay, case notes and discharges. Responsible for assisting the shelter supervisor in ensuring proper coverage of the shelter during operating hours. Responds appropriately to needs and crisis situations of staff and guests. Resolves guest issues/disputes following established policies and procedures. Assists in creating a welcoming shelter environment. Carries out lead responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include assisting the manager in interviewing and hiring, and training employees; planning, assigning, and directing work; rewarding employees; referring staff to management to address complaints and resolve problems. Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics. Reflects Catholic Charities’ commitment to treating all persons with dignity and respect. Uses creativity and innovation in program and service delivery. Maintains confidentiality of client and agency information. Regular and predictable attendance. OTHER DUTIES AND RESPONSIBILITIES Good steward of Agency human, financial and capital resources Participates effectively as a team member through communication, cooperation, information sharing and problem solving. Participates in staff trainings and programs as required. Any other tasks or duties as assigned.

Requirements

One-year experience working with homeless or low-income individuals in a residential setting, preferably with mental health diagnosed clients.
Ability to use computer to enter data and create reports in databases and word processing software.
Demonstrated ability to appropriately resolve crisis situations.
Ability to effectively lead and motivate staff
Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
High school diploma or general education degree (GED); and one year of related supervisory/lead experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Bilingual English/Spanish preferred but not required.
Some college preferred but not required.

Responsibilities

Applies appropriate techniques and standards in assisting the Shelter Supervisor and Manager in program operations and service delivery consistent with our mission, values and Catholic teachings.
Implements program objectives and standards as directed by supervisor/management
Assist management in maintaining accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports.
Responsible in the development and implementation of staff training
Subject matter expert of each shift of the cold weather shelter operation.
Knowledge of basic CPR/First Aid, AED to address crisis medical situations
Assists in the development of policies and procedures of the operation of the shelter.
Enforces shelter rules uniformly and consistently.
Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.
Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
Ensures proper data entry of shelter associates for guests stay, case notes and discharges.
Responsible for assisting the shelter supervisor in ensuring proper coverage of the shelter during operating hours.
Responds appropriately to needs and crisis situations of staff and guests.
Resolves guest issues/disputes following established policies and procedures.
Assists in creating a welcoming shelter environment.
Carries out lead responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include assisting the manager in interviewing and hiring, and training employees; planning, assigning, and directing work; rewarding employees; referring staff to management to address complaints and resolve problems.
Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
Uses creativity and innovation in program and service delivery.
Maintains confidentiality of client and agency information.
Regular and predictable attendance.
Good steward of Agency human, financial and capital resources
Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
Participates in staff trainings and programs as required.
Any other tasks or duties as assigned.

Benefits

Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

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