Lead Services Specialist – Customer Order and Fulfilment

GE Vernova•Houston, TX

About The Position

Responsible for end-to-end order, transaction, and fulfillment execution for Module Solutions (MOD X and Field Rotables), ensuring on-time delivery of replacement/repair modules and equipment. Owns order intake/entry and tracks orders from inquiry/quote through scheduling, billing, shipment, and delivery—coordinating with shop, site, material management, and logistics teams to communicate accurate status and customer commitments. Applies strong Aero Shop/AM operations and module configuration knowledge to meet or exceed frozen schedule targets through proactive coordination, solutioning, and creative problem-solving. Serves as the primary customer contact for inquiries and issue resolution across performance, availability, cost, and delivery. Supports cost and quality performance by monitoring cost trends/variances, driving lowest-cost compliant module builds, and supporting quality escape and RCA investigations to prevent recurrence. Partners with Proposals (MOD X) and Channel representatives to define configuration, Service Bulletin incorporation, availability/pedigree, and to forecast output, assign hardware, and align supply to commitments—operating with some autonomy within established policies and serving as a resource for less-experienced colleagues.

Requirements

Bachelor's degree from an accredited university or college or a high school diploma / GED with at least 5 years of experience in Aeroderivative Asset Management / Repair including advanced experience in the Services & Customer Order and Fulfillment.

Nice To Haves

D emons t r a b l e c o m p e t en c e i n A e r o d e r i va t i ve r e p air w o rl d .
Ex p e ri en c e t hat d emons t r a t es d e e p t e c hn i c al k n ow l e d ge a nd un d e r s t a nd i ng of A e r o d e r i va t i ve Gas Turbines is an a d van t age
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
U n d e r s t a n d s c us t o m er n e e d s a nd ens u r es t hat t hey are m et,
M eas u r es p r o c esses a n d p e r f o r m a nc e t h r ou g h t he c us t o m e r ' s ey es,
C o mm unica t es m essages c l e a rl y a n d c on c i se l y

Responsibilities

Facilitate order management - process order intake, input into internal systems. May support forecasting, billing and collection activities.
Key contact for customer inquiries, customer issue resolution process.
Work with operations to understand and communicate commits and status to customers.
Utilizes in-depth knowledge of Aero Shop / AM operations and analytical thinking and technical experience to execute policy/strategy, including meeting or exceeding frozen schedule targets, and coordination to achieve frozen schedule via solutioning, and creative problem solving.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
W o r k wi t h t he C ha n ne l s t o r es p o nd t o c us t o m er i n q u i ri es c o n c e r n i ng p r o d uct p e r f o r m a nc e, avai l a b i li t y a n d c os t .
M on i t or all i n b ou n d q uo t es a n d r e s p o nd t o r e q u e s t o r ’ s i n q u i ri es.
T r a c k all r e q u es t s f r om i n q u i ry t o bi l li ng on f i e l d o r d e rs a n d i n q u i ry t o i ss u e t o s h op w o r ko r d e rs on s h op o r d e rs
Acts as a resource for colleagues with less experience.
Lead and or impact projects with low risks and resource requirements.
Explains at times complex concepts, developing skills to bring team members to consensus around topics within field.
S u p p o r t a l l q u al i t y es c a p e i n v es t i ga t i ons i nvo l v i ng m o d u l es.
S u p p o r t r oot c ause a n a l ys i s ( R CA ) i n v es t i ga t i ons a n d m a k e a d j us tm en t s t o f u t u r e m o d u l e b u i l ds t o avo i d si m il a r q ua l i t y i ss u es i n t he f u t u r e.
Res p on s i b l e f or d e l i v e ri ng t he l o w est c ost m o d u l es t hat m e e t t he l e v e l 3 w o r k s c o pe u t i l izi ng r e p a i r ed m a t e ri al or o v e r h a u l e d p a r ts on s c r ap r e pl a c emen ts.
Re vi e w c ost t r en d s a n d b e a b l e t o ex p l ain si g n i f i c a n t va ri a t i ons.
W o r k c l o se l y w i t h t he pr o p osa l s t eam (MOD-X) t o d e f i ne m o d u l e c on f i g u r a t i on, S e r v i c e bu ll e t i n i n c o rp o r a t i on, m o d ul e avai l a b i li t y, p e d i g r e e a n d c os t .
Work with Channel representatives to predict output, assign hardware, and drive to meet commitments in partnership with leadership, and team members.

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off