Lead Services Specialist (Multiple Positions)
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About The Position
The Lead Services Specialist will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. This role impacts departmental operations and is responsible for planning and execution. The specialist will contribute to the implementation of MES solutions utilizing the Software Suite and will own technical deliverables during the entire lifecycle of the projects. Engagement throughout the full lifecycle of assigned projects is essential, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. The specialist will work closely with clients to understand their needs and develop tailored strategies through site assessments. Responsibilities include making standard recommendations on workflow, application, interface, reports, testing, and uploads to customers during the implementation process. The role is also responsible for go-live readiness and support, as well as post-live checkups, requiring collaboration with internal team members and clients to ensure customer satisfaction.
