Lead Service Valet - Tim Evans

Valet Living•Houston, TX

About The Position

As a Lead Service Valet, you will work in conjunction with the District Manager and assist with managing the total service delivery for the district’s apartment communities. This includes providing direction and oversight for the Service Valets within the assigned district. Essential duties include: Deliver on our “every door every night” business expectation and set the standard in delighting our residents Assist District Manager with training Service Valets Spot check Service Valets, focusing on safety, quality control and productivity Collect same night missed trash, walk/track problem properties Communicate with District Manager concerning delays, unsafe sites, accidents, and other maintenance problems Provide waste and recycling collection coverage for understaffed properties within an assigned district Document and report all property and resident non-compliance Provide oversight of the nightly collection process during District Manager days off Assist with evening recruiting efforts – may include referral generation and flyer distribution Provide candidates with a realistic job preview from the Service Valet perspective Assist with presentations during team meetings Assist the District Manager with coordinating work schedules, evaluating job performance and motivating Service Valets Provide leadership for the Service Valets in the areas of safety and training You are a good fit if you have the following experience, education, and skills: High school diploma or GED equivalent. AA degree preferred Customer service and prior people management experience preferred Strong verbal and written communication fundamentals Special conditions of employment: Smart phone with data plan Open bed pick-up truck to transport trash items from door to compactor is REQUIRED. Valid driver’s license and auto insurance (must be listed as driver on policy) Ability to operate a motor vehicle and drive locally to other properties as needed Ability to work outdoors, and drive in changing weather conditions Flexibility to work split schedule and/or be on call during irregular hours depending on business needs Must be able to work weekends! Physical requirements: Ability to lift and transport up to 50 lbs. up/down stairs Ability to bend at waist and lift over shoulder Ability to bend at knees and lift over shoulder Ability to lift both arms to shoulder height Ability to walk distance of property, and be exposed to disagreeable odors Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Requirements

High school diploma or GED equivalent
Smart phone with data plan
Open bed pick-up truck to transport trash items from door to compactor is REQUIRED
Valid driver’s license and auto insurance (must be listed as driver on policy)
Ability to operate a motor vehicle and drive locally to other properties as needed
Ability to work outdoors, and drive in changing weather conditions
Flexibility to work split schedule and/or be on call during irregular hours depending on business needs
Must be able to work weekends!
Ability to lift and transport up to 50 lbs. up/down stairs
Ability to bend at waist and lift over shoulder
Ability to bend at knees and lift over shoulder
Ability to lift both arms to shoulder height
Ability to walk distance of property, and be exposed to disagreeable odors

Nice To Haves

AA degree preferred
Customer service and prior people management experience preferred
Strong verbal and written communication fundamentals

Responsibilities

Deliver on our “every door every night” business expectation and set the standard in delighting our residents
Assist District Manager with training Service Valets
Spot check Service Valets, focusing on safety, quality control and productivity
Collect same night missed trash, walk/track problem properties
Communicate with District Manager concerning delays, unsafe sites, accidents, and other maintenance problems
Provide waste and recycling collection coverage for understaffed properties within an assigned district
Document and report all property and resident non-compliance
Provide oversight of the nightly collection process during District Manager days off
Assist with evening recruiting efforts – may include referral generation and flyer distribution
Provide candidates with a realistic job preview from the Service Valet perspective
Assist with presentations during team meetings
Assist the District Manager with coordinating work schedules, evaluating job performance and motivating Service Valets
Provide leadership for the Service Valets in the areas of safety and training