Lead Service Technician

Upchurch•Horn Lake, MS

64d

About The Position

The Lead Service Technician is the field lead for commercial service operations. This role performs advanced diagnostics and repairs, sets workmanship standards, mentors technicians/apprentices, and coordinates daily workflow with dispatch and project/service managers. The Lead ensures safety, quality, code compliance, and a positive customer experience while helping drive first‑time fix rates, reduced call‑backs, and profitable service work.

Requirements

Experience: 3+ years in commercial service (plumbing and/or HVAC) with advanced diagnostics; prior lead/mentor experience preferred.
Licensure/Certs: Valid driver’s license and acceptable MVR. State/city Journeyman or Master Plumber license and/or HVAC licenses as applicable.
Technical Skills: Solder/braze, press, thread, solvent weld; pump alignment; gas sizing/leak checks; combustion analysis; hydronic balancing; controls basics.
Digital Skills: Proficient with mobile field apps/CMMS (e.g., ServiceTitan/ServiceTrade/FieldEdge), email, and photo documentation.
Soft Skills: Clear communication, customer service, time management, and coaching mindset.
Lift/push/pull up to 75 lbs; prolonged standing, bending, kneeling; work on ladders, roofs, mechanical rooms, crawlspaces, and trenches.
Work in varying temperatures and conditions; wear required PPE at all times.

Nice To Haves

Backflow Tester/Repair (preferred).
EPA 608 (for HVAC work), OSHA‑10/30, First Aid/CPR (preferred).

Responsibilities

Troubleshoot complex issues on plumbing/HVAC systems (water heaters/boilers, pumps, PRVs, backflows, hydronics; RTUs, split systems, controls) and perform code‑compliant repairs.
Execute start‑ups, commissioning, and system performance tuning; verify setpoints and document results.
Review work orders, scope, and site conditions; stage materials/parts; coordinate permits, shutdowns, LOTO, and access.
Interface with dispatch to sequence calls, balance workloads, and minimize travel/return trips.
Lead Job Hazard Analyses (JHAs) and toolbox talks; enforce OSHA/company safety rules (confined space, hot work, fall protection, electrical, ladder/scaffold).
Ensure installations/repairs meet IPC/UPC/IFGC/IMC and manufacturer specifications; complete QA/QC checklists, pressure/hydrostatic tests, and photos.
Communicate diagnostics, options, and estimates; gain approval for work; set realistic ETAs; capture follow‑up recommendations.
Represent the company professionally onsite and in documentation.
Use the field app/CMMS to record labor, materials, serials, readings, and photos; submit redlines/as‑builts as needed.
Ensure accurate parts usage and return/warranty processing; support 2‑/3‑way match with packing slips.
Coach technicians/apprentices on diagnostics, code, and craftsmanship; provide ride‑alongs and skills check‑offs.
Give input on scheduling, parts standards, truck stock, and training needs; support onboarding of new hires.
Maintain truck/tool readiness; request replenishment proactively; care for specialty tools (press tools, analyzers, cameras, jetters, pumps, recovery machines, gauges).