Lead Service Technician

HomeSmiles Northwest Ohio•Northwood, OH

23d•$20 - $24•Onsite

About The Position

As Lead Technician, you'll own the quality and success of daily field work in exterior cleaning and preventative home maintenance. You'll lead by example on job sites, coach a Junior Technician, and represent HomeSmiles professionally with every homeowner and property manager you meet. This is a key early hire for our Northwest Ohio launch in May 2026. Strong performers have a clear path to broader leadership as the business grows.

Requirements

Hands-on maintenance or trade-related experience preferred
Willingness to coach and develop a Junior Technician with strong attention to safety, quality, and troubleshooting
Reliable and punctual with strong time management skills (show up to every appointment on time)
Professional, customer-first communication with the ability to spot and clearly explain additional homeowner needs when appropriate
Comfortable working independently in occupied homes in a customer-facing role.
Comfortable working on ladders, roofs, and in outdoor conditions.
Mechanically inclined with the ability to teach others to use power tools, water-fed poles, squeegee systems, and rotary dryer vent tools. Lift up to 50 lbs.
Reliable transportation and a valid driver’s license.

Responsibilities

Drive to customer locations and manage appointments from start to finish
Perform hands-on services: power washing, gutter cleaning, window cleaning, dryer vent cleaning, and other preventative maintenance tasks
Greet homeowners professionally, confirm service details, and obtain signed Terms & Conditions
Document completed work using a company tablet
Communicate findings clearly and recommend add-on services
Coach and support a Junior Technician on-site