Lead Service Technician
About The Position
Advanced Pump and Equipment is the leading provider of water and wastewater equipment in the Northern Rockies and Northern Plains. We are dedicated to assisting each and every client in determining their water or wastewater management system needs. Our Products Include: Engineered Pumps, Controls & SCADA, Treatment & Process Equipment, and more. Lead field service efforts to assist customers and other APE employees by performing repairs, troubleshooting issues, evaluating and understanding their individual needs and formulating a plan to ensure they are met.
Requirements
- High school diploma or equivalent required
- Must be able to use general business software (Microsoft Office, Google Docs, Excel, Adobe Acrobat) and hardware (smartphone/tablet, notebook computer, scanner, etc.)
- Able to obtain and maintain a DOT medical card and unrestricted driverâs license w/ acceptable MVR
Nice To Haves
- Small to Medium water and sewer utility systems knowledge, troubleshooting ability and equipment maintenance experience is preferred
Responsibilities
- Serves existing accounts by analyzing customer or company needs; planning daily travel schedule for self and other field personnel; effective/efficient communication with management, support staff, and salespeople; resolving problems
- Establishes service by studying customer requirements; assigning human resources; ordering and gathering equipment and parts; troubleshooting and testing
- Maintains rapport with customers by examining complaints; identifying solutions and suggesting improved methods and techniques; recommending system improvements.
- Projects and processes are typically unique and require problem-solving, research and critical thinking.
- Ability and willingness to learn continuously through training and independently are essential for this position.
- Make sure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction
- Document service actions by completing forms, reports, logs, and records
- Update job knowledge by participating in educational opportunities; reading professional publications
- All other job duties and responsibilities as determined by management
Benefits
- Work truck provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
