Lead Service Technician

JF Petroleum Group•Charlotte, NC

About The Position

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Lead Service Technician provides daily direction and coordination for a team of Service Technicians. Responsible for reviewing that Technicians are being tasked efficiently and following up to ensure assignment have been completed to a high level of customer satisfaction and quality. The Lead Technician has a wide variety of skills and will be able to work through difficult problems. This person installs, maintains & repairs fuel dispensers; submersible fuel pumps; service station site controllers; credit card readers; cash register consoles; pumping PCW; tank & line monitoring equipment; various other types of equipment found in service station and convenience gas stations.

Requirements

Highschool Diploma or GED required
Must Have a valid Driver License
Candidate must be self-directed and able to work independently when opportunities arise.
Electronics, electrical or mechanical education or equivalent experience.
The ideal candidate will have been certified in all levels of V/R Tank Monitors & will have completed all Gilbarco Dispenser Certifications.
Candidates must have all Verifone POS certifications, all GVR POS certifications. Must be certified on one Commercial Fleet Fueling System. Must also have certification in a second Tank Monitoring System (if in possession of a current contractor’s license, then the tech qualifies for this level).
Must be eligible to work in the United States.
Physical Requirements: Ability to repetitively lift, carry, push, pull up to 50 pounds, frequent bending, stooping, standing 8-10 hours per day.
Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company.

Responsibilities

Performs work duties on GVR Dispensers and V/R Tank Monitors with direct assistance of Lead Technician. Also have the ability to open and close warranty calls on dispensers and tank monitors. Will also be available for “on-call” service for region.
Performs troubleshooting and repair on Gilbarco or Verifone. Will be required to travel as needed.
Will have the ability to service all petroleum equipment that is currently represented by J&F.
Primary focus is on service station electronics, computers, and the fuel dispensing systems.
Work includes equal portions of electronic, plumbing, and mechanical work.
Work rotation will include after-hours on-call duty in assisting service techs and running pump truck.
A significant portion of the work is done outdoors in all weather conditions.
Candidates should be expected to provide quality customer service that exceeds customer expectation by ensuring that all assigned duties are completed in a cost-effective manner.
Work in a safe manner at all times for your benefit as well as the benefit of JF Petroleum Group and its customers.
Understand and comply with applicable fire safety, OSHA, and EPA rules and regulations.
Do required perquisite work necessary to obtain and maintain certification from original equipment manufacturers.
Work with service project crew on service projects assist lead technician(s) with the start-up and commissioning of equipment.
Maintain a positive attitude and strive to improve daily on newly acquired skills.
Responsible for displaying personnel conduct which reflects positively on branch’s service department and JF Petroleum Group as a whole, as well as our customers, internal staff, and other technicians.
Ensure that you are always in proper dress uniform and present a professional image to customers and the public.
Promote JF Petroleum Group mission statement, strategic intent, and company policies.
Promote sense of teamwork and cooperation between branch departments.
Ensure Jones and Frank is an exemplary corporate citizen.
Set the standard for quality and customer satisfaction in the marketplace.
The lead technician must have good inter-personal skills and an ability to satisfy customer needs.
High standards for appearance and professionalism. Must be a team player.

Benefits

Competitive pay
401(k) with company match
Paid time off
Paid holidays
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Bonus program eligibility
Paid training for field personnel
Uniforms provided for field personnel.
Relocation Assistance will be considered for qualified candidates