Lead Service Technician

Energy Transfer • TX

79d

About The Position

A Lead Service Technician (LST) is responsible for maintenance and service of USA Compression equipment reporting to the Area Service Manager. With minimal supervision and significant autonomy, the typical areas of responsibility include developing Field Service Technicians and being a subject matter expert for them, safely performing scheduled maintenance, maintaining and building customer relationships, and providing first line support for equipment troubleshooting. The LST is involved in start-ups, major maintenance, significant failures and high-end trouble shooting. USA Compression employees are proudly responsible for maintaining a safe and professional work environment and positive workplace aligned with our Pillars culture.

Requirements

• Technical or trade school certification, college degree or additional work experience in related field.
• At least 7 years of experience in gas compression with preference to CAT, Ariel and/or Cummins.
• CAT Gas Engine II, Troubleshooting, Electronics certifications; CAT 3500, 3600, ADEM 3 and ADEM 4, Ariel Mechanics 1 and 2, Murphy panel a plus.
• Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.
• Strong interpersonal skills with strong written and verbal skills.
• Excellent customer service skills with customer field personnel, onsite vendors, and other employees.
• Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc.
• Ability to be self-managed and work independently with little or no supervision. Prior management experience is a plus.
• High degree of mechanical ability including electrical and natural gas compression.
• Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development.
• Experience reading and understanding technical manuals.
• Thorough knowledge of relevant HSE procedures and regulations.
• Experience in configuring natural gas compression equipment.
• Solid computer and communication technology skills.
• Ability and interest in further developing people and business management skills.
• Ability and flexibility to work extended hours including periodic on-call weekends.
• Applicant must have the ability to legally work in the U.S.

Nice To Haves

• Prior management experience.

Responsibilities

• Involved in start-ups, major maintenance, significant failures, overhauls, and high-end trouble shooting and advanced diagnostic repair skills on wide variety of equipment.
• Lead by example and be a subject matter expert and role model to Field Service Technicians (FST) and assist in their technical skill and professional development.
• Ensure USAC maintains run time of natural gas compression units per contractual agreements.
• Respond quickly and accurately to customer inquiries and communicate with ASM.
• Partner closely with the ASM to ensure a smooth and efficient Area operation.
• Maintain and safely operate company vehicle/commercial truck according to company guidelines.
• Communicate with sales team to identify new sales, customer or equipment opportunities.
• Utilize the WMS and partner with a parts department to ensure sufficient parts inventory for each unit in Area.
• Ensure Area units are clean following good housekeeping rules and maintain safe working conditions.
• Assist in building the USAC culture through positively representing our image and helping recruit new FSTs.
• Assist in supervisory duties in the absence of the ASM or as assigned by the ASM.
• Understand and follow company handbook, and all company or customer safety and environmental policies.
• Any other duties or responsibilities as assigned by supervisor.

Benefits

• Strong commitment to safety.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees