Lead Service Technician (Fire)

Johnson Controls • Austin, TX

1d • $35 - $45

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do This skilled position involves installing, programming, troubleshooting, configuring, commissioning, and servicing Fire Alarm Systems, Access Control and CCTV Systems as well as other related building system products at customer sites including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks Position involves the programming of fire alarm, security, and access control system panels, but will primarily focus on networked fire alarm systems How you will do it Perform installation/programming on integrated security and fire alarm systems Respond to customer service calls in a timely and efficient manner, troubleshoot and repair as needed Will be required to participate in after-hours service program Communicate with central dispatch on current work order status and receive updates on outstanding customer issues Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals Supervise and inspect the installation of equipment to meet customer and contract specifications Complete necessary certification courses on internal and external products used Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner

Requirements

• At least 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety Systems, Access Control, CCTV, and Security Systems
• High School Diploma or equivalent required
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Experience with hand tools test equipment, multi-meter usage, digital analyzer and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Ability to lead & work well with team members
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Able to obtain and retain any licenses that are required by National, State and Local codes
• Basic understanding of Network concepts and architectures.

Nice To Haves

• Two-year Associates Degree in Electronics; Network; Computer Science or related field
• NICET level II or ability to obtain in first year

Responsibilities

• installing, programming, troubleshooting, configuring, commissioning, and servicing Fire Alarm Systems, Access Control and CCTV Systems
• panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
• programming of fire alarm, security, and access control system panels, but will primarily focus on networked fire alarm systems
• Perform installation/programming on integrated security and fire alarm systems
• Respond to customer service calls in a timely and efficient manner, troubleshoot and repair as needed
• Will be required to participate in after-hours service program
• Communicate with central dispatch on current work order status and receive updates on outstanding customer issues
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals
• Supervise and inspect the installation of equipment to meet customer and contract specifications
• Complete necessary certification courses on internal and external products used
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle (as applicable), Tools, and Equipment to complete all jobs
• Providing Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED