Lead, Service Rep, Sports Marketing Jordan Brand

Jordan • New York, NY

232d

About The Position

At Jordan Brand, our goal is to become the world's greatest sports marketing brand - in service of the athlete. Our Athlete Services team plays a key role in this mission, delivering best-in-class, white glove service that reflects the brand's greatness both on and off the court. We are resetting the standard for how we serve our athletes. Through precision, proactivity, and a relentless commitment to quality, we ensure that every touchpoint strengthens our relationships and reflects the bold innovation and style that define Jordan.

Requirements

• Bachelor's degree in Sports Marketing or a related field.
• 5+ years of experience in athlete or talent services, sports marketing, or high-touch client relations preferred.
• Deep understanding of athlete culture, footwear/apparel industry, and sport performance needs.
• Exceptional communication, organization, and problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities.
• High attention to detail and service-driven mindset.
• Experience managing product lifecycles, inventory, or account systems highly preferred.
• Proven ability to work cross-functionally and influence without authority.
• Flexible to travel estimate 25%.

Nice To Haves

• Passion for sport and authentic connection to the Jordan brand.
• A relentless focus on the athlete experience - you anticipate needs before they're spoken.
• A collaborative spirit and the ability to lead by example.
• Comfort with ambiguity and agility in evolving environments.
• A commitment to innovation, community, and performance at the highest level.

Responsibilities

• Serve as the primary service lead for Jordan's top 10 contracted athletes, owning the athlete product needs on and off the court.
• Deliver proactive, high-touch support to ensure athletes have the right product, at the right time - meeting both performance and lifestyle needs.
• Partner with internal stakeholders and external partners to anticipate athlete needs and exceed service expectations.
• Lead the full promo footwear process: from seasonal planning, design input, and ordering to final delivery.
• Track, manage, and report on athlete inventory - identifying trends to inform future buys and align with brand strategies.
• Manage and organize top 10 athlete product overflow on campus.
• Drive kick-off meetings, checkpoints, and timelines across product, development, and marketing teams to ensure Promo/PE athlete needs are met and briefs are delivered on time.
• Partner closely with the Athlete Experience Lead to execute premium and unexpected tunnel walk moments and product storytelling opportunities.
• Collaborate across Jordan Sports Marketing and Nike service function to share best practices and raise the overall bar of the service experience.
• Set up and maintain athlete accounts (Aravo, Locker, Elite, etc.) to support seamless product fulfilment.
• Elevate team culture by being a strong teammate, sharing knowledge, and proactively solving problems.
• Contribute to the overall service model reset by identifying and implementing scalable best practices.
• Document and maintain projects and data on Jordan Sports marketing platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree