Lead Service Integrator (LSI) – Therapy Guidance

GE HealthCare•Chicago, IL

4d•$120,000 - $180,000

About The Position

This role is part of the RT software solutions leadership and will be pivotal in developing and deploying world-class service strategy for Radiation Therapy software solutions. The LSI will provide leadership to the cross-functional teams to ensure the relevant service offerings are developed for customer acquisition, retention, and growth. Job Description Service design & strategy Define a comprehensive service strategy covering multiple offerings (free and paid): Pre-installation, installation and configuration support, warranty, on-demand clinical training, purchased services - Software upgrades, premium technical support etc., Own the complete life-cycle management from start to finish including development and iteration of business case and value propositions. Ensure that the service offerings are differentiated and are easy for customers to comprehend, purchase and use. Ensure that the service offerings are easy for field service team to commission & handover to the customer. Service execution Lead the PRD process to ensure timely execution of the upstream and downstream activities. Upstream activities include: strategy definition, requirements gathering & reviewing etc., Downstream activities include: creation of offering and part numbers, documentation for field service and e-learning training, design transfer to field service teams etc., Ensure that the solutions are scalable, sustainable, fault tolerant, and within operational cost budgets Track service program outcomes through established metrics Work closely with Program Manager, Product Manager, Marketing manager, LSD, Lead Implementation Engineer and regional teams to define strategy, track progress, manage risks and assess trade-offs with a phased delivery approach. Act as L4 engineer as needed for customer success activities.

Requirements

Experienced Service Design Leader (5+ yrs) with Bachelor’s degree in STEM Majors.
Deep technical understanding of software service offerings and life cycle management.
Proven software service development experience. Experience with defining requirements, flow-down, verification & validation, and traceability
Awareness on complex medical software deployments such as EMR or PACS.
Understands Medical Device Software Design Principals, requirements for meeting various country regulatory clearances, and demonstrates awareness of industry dynamics

Nice To Haves

Master’s degree in STEM Majors preferred.
Previous experience in Radiation Oncology is a plus.
Awareness with medical device edge computing and interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7 etc.
Ability to work in a highly independent manner as well as in team, able to contribute collaboratively in multidisciplinary teams
Cultivate a constructive conflict environment and understand the permanent need of change with the market dynamics
Self-motivated with a willingness to take the initiative to identify opportunities and take actions to develop solutions

Responsibilities

Define a comprehensive service strategy covering multiple offerings (free and paid): Pre-installation, installation and configuration support, warranty, on-demand clinical training, purchased services - Software upgrades, premium technical support etc.
Own the complete life-cycle management from start to finish including development and iteration of business case and value propositions.
Ensure that the service offerings are differentiated and are easy for customers to comprehend, purchase and use.
Ensure that the service offerings are easy for field service team to commission & handover to the customer.
Lead the PRD process to ensure timely execution of the upstream and downstream activities.
Ensure that the solutions are scalable, sustainable, fault tolerant, and within operational cost budgets
Track service program outcomes through established metrics
Work closely with Program Manager, Product Manager, Marketing manager, LSD, Lead Implementation Engineer and regional teams to define strategy, track progress, manage risks and assess trade-offs with a phased delivery approach.
Act as L4 engineer as needed for customer success activities.