Lead Service Engineer - Engine Applications

INNIO • Waukesha, WI

93d

About The Position

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. Our fuel-flexible Waukesha gas engines are designed for reliable performance in isolated, mission-critical and demanding applications, delivering dependable energy even under high-stress conditions. It’s time to take engines to a place no one else can. Welcome to INNIO! We are looking for a Lead Service Engineer - Engine Applications (internally known as a Service Applications Engineer). This position is based at our Waukesha, WI facility. Work schedule expectations are hybrid with a combination of onsite & remote from home.

Requirements

• Bachelor’s degree in Engineering or related discipline.
• 2+ Years of Engineering experience in the relevant industry, preferably in reciprocating engine industry.
• Ability and willingness to travel domestically and internationally up to 25% of the time.
• Legal authorization to work in the United States is required.

Nice To Haves

• 4+ Years of Engineering experience in the relevant industry, preferably in reciprocating engine industry.
• Demonstrated interpersonal and communication skills (technical negotiations, formal presentations, etc.).
• Ability to work collaboratively & navigate across multiple matrix organizations.
• High motivation level, self-starter with strong problem solving capabilities.
• Strong negotiation skills – experience negotiating with customers, suppliers and different levels of management.

Responsibilities

• Engage with Waukesha channel partners (distributors) and end users and advise on the application of an upgrade on an engine.
• Develop new concepts that help customers service their engines.
• Create and execute launch plan for service readiness of new product releases.
• Provide technical support on incoming inquiries from customers in assigned territories.
• Work closely with end users and channel partners to define and communicate engine lifecycle and product catalog changes.
• Engage with channel partners (distributors) and end users to ensure the correct application of service parts on engines.
• Engineering support for Waukesha Sales Channels in the region during project development and at customer meetings.
• Identify customer needs to support the preparation of the product program or drive the technical special release process.
• Participate in customer presentations, discussions, negotiations and all front-line efforts.
• Present Waukesha solutions in customer events, fairs, etc.
• Support the development and maintenance of standard Sales Manuals and Sales Tools.
• Lead small groups of people on a project basis and align with different functions within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees