Lead Service Design Engineer

GE HealthCare • Waukesha, WI

1d • Hybrid

About The Position

As a Lead Service Design Engineer, you will play a key role in shaping the next generation of serviceability for GE HealthCare MRI Medical Systems. You will blend engineering expertise with empathy for users—Field Engineers, customers, and patients—to design service experiences that are reliable, intuitive, and impactful. This is a collaborative position with opportunities to influence product design, drive innovation, and help strengthen our service culture.

Requirements

• Bachelor’s Degree in Engineering, Science, or equivalent experience.
• At least 4 years of relevant work experience.
• Ability to develop effective, timely solutions to complex design challenges.
• Strong analytical and problem‑solving skills, with the ability to use data and user feedback to guide decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholder groups.

Nice To Haves

• Master’s Degree in Engineering or Science.
• Broad exposure to hardware, software, and systems design, with depth in at least one engineering discipline (e.g., Electrical, Mechanical, Biomedical).
• Experience in the medical device, healthcare, or other regulated industries.
• Project leadership experience in engineering, manufacturing, or research settings.
• Experience generating creative concepts or solutions for complex technical projects.
• Field Service experience in medical devices.
• Familiarity with GE HealthCare MR products, engineering tools/processes, or the GEHC Quality Management System.

Responsibilities

• Lead the full service design lifecycle—from early research and concept development through testing, validation, and implementation—using a customer‑centered approach.
• Partner with cross‑functional teams (engineering, product management, marketing, supply chain, quality, service operations, and field service) to understand NPI service implications and translate them into actionable design deliverables.
• Design and enhance service processes, tools, and training to improve efficiency, consistency, and customer satisfaction.
• Convert Field Engineer and user needs into clear, safe, and effective MRI service procedures, including installation, hardware replacement, calibration, troubleshooting, and workflow support.
• Assess documentation impacts across manuals, training materials, and configurations; initiate and manage updates accordingly.
• Plan, conduct, and document DIL, Verification, and Validation testing to identify service design gaps, resolve issues, and ensure high‑quality service solutions.
• Analyze service performance and data trends to identify improvement opportunities.
• Promote design thinking practices, support knowledge‑sharing, and mentor early‑career team members to build a culture of creativity and continuous learning.
• Communicate design concepts, rationale, and recommendations to stakeholders at all levels.
• Contribute to long‑term service innovation strategies and identify opportunities for growth and new service capabilities.

Benefits

• Inclusive, collaborative culture where your ideas are heard and valued.
• Opportunity to shape industry‑leading MRI service experiences.
• Professional growth through mentorship, cross‑functional exposure, and ongoing learning.
• Meaningful mission—your work influences how healthcare professionals care for patients.
• Flexibility via hybrid work arrangements and a supportive team environment.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE HealthCare is an Equal Opportunity Employer.
• Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level