The Lead Service Delivery and Compliance Analyst acts as a champion for both IT service delivery and compliance, promoting ITIL best practices to improve and standardize service processes across the organization. This role ensures alignment with internal policies, regulatory requirements, and industry standards, while leading efforts to enhance the quality, consistency, and governance of IT services. The Analyst collaborates with cross-functional teams to drive continual service improvement, enforce compliance controls, and support operational excellence across ITSM processes. This role will partner closely with IT, Internal Audit, and business stakeholders to ensure effective execution of IT General Controls (ITGCs), assist with risk assessments, and support remediation efforts for any deficiencies identified during testing.