About the position
The Lead Service Coordinator will spend much of their time in the office on a Hybrid Schedule, completing their daily programmatic requirements and tasks and leading their team of Service Coordinators. The Lead Service Coordinator will also support their assigned caseload/members directly while coordinating the overall care of each assigned individual head of the household and their family members. This role requires leading a team while providing guidance and oversight of program service delivery. Some administrative duties are aligned with this role based on the request of your assigned team, their assigned members on their caseload, and/or on their behalf. This role also requires the ability to assess members' individual and family needs and maintain support for all members of the household not limited to linkage to the available services and resources. This role requires facilitating member/client services. Particularly ensuring better member and family outcomes, better compliance with sound advice, and better member self-management. This role is responsible for the wellbeing of every member and their families residing in their household and further includes guidance through the processes and regulations related to their individual and family cases while adhering to typical duties.
Responsibilities
- Lead a team of Service Coordinators.
- Support assigned caseload/members directly.
- Coordinate overall care of each assigned individual head of the household and their family members.
- Provide guidance and oversight of program service delivery.
- Assess members' individual and family needs.
- Maintain support for all members of the household.
- Link members to available services and resources.
- Facilitate member/client services.
- Ensure better member and family outcomes.
- Ensure compliance with sound advice.
- Promote better member self-management.
- Guide through processes and regulations related to individual and family cases.
