Lead Service Consultant - REMOTE

Jobgether

3d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Consultant - REMOTE. In this role, you will be pioneering breakthroughs in healthcare technology and contributing to a global community that values diversity and individuality. You will provide expert-level support and service to enhance the efficiency of automation in healthcare diagnostics. Your ability to troubleshoot complex issues and collaborate with regional teams will play a key role in driving innovation and improving service outcomes across multiple regional units. You will have the opportunity to work flexibly in a supportive environment that invests in your professional and personal growth.

Requirements

Minimum 2-year degree in a technical discipline; Engineering preferred.
5+ years of experience in Engineering/Support role; Healthcare Diagnostics preferred.
Experience with automation systems is advantageous.
10-30% travel may be required based on skill level.
Strong data analytics skills for troubleshooting and presentations.
Proficient with Microsoft Excel, PowerPoint, Notepad++, SQL.
Effective team participation and leadership skills.
Strong customer service and communication skills.
Ability to multitask and prioritize concurrent activities.

Nice To Haves

Project Management experience is a plus.

Responsibilities

Manage and track service escalations to identify process non-conformance.
Create and present data to influence business decisions regarding product issues.
Conduct technical meetings and webinars via remote conferencing.
Develop and review Product Support Troubleshooting Documentation.
Efficiently troubleshoot system-level issues including hardware and software.
Collaborate with in-house R&D and OEM service teams to deliver tailored solutions.
Utilize proactive tools and data sets for targeted remedial actions.
Perform other responsibilities as required.