Lead Service Associate M-F 14:00-20:30 est

UPS • Walton, KY

300d

About The Position

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. Typically acts as a lead, coordinating and checking the work of others - but not as a supervisor. Works autonomously within established procedures and practices.

Requirements

• Must be a U.S. Citizen or National of the U.S.
• An alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
• Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans.
• Responsible for retaining and strengthening customer relationships which may include face to face customer service.
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
• May provide support to field stocking locations and agent locations across multiple geographies.
• May operate powered industrial equipment.
• Delivers hands-on work related to the core UPS business operations.
• Follows established processes and procedures to execute work efficiently and safely.
• Performs manual work that requires advanced skills typically gained through training and on-the-job experience.
• Typically acts as a lead, coordinating and checking the work of others.

What This Job Offers

• Industry: Couriers and Messengers