Lead Service Advisor - BMW of Mt. Laurel

Holman • Mount Laurel, NJ

8h

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Mt. Laurel has an outstanding opportunity for a Lead Service Advisor to join their team and the Holman Family! Principal Purpose of Position: Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires Performs opening and closing responsibilities Schedules appointments, answers phones and collects funds for services performed Predicts the time needed for completion and stays in constant communication with the customer during the repair process Assists with the coordination of alternate transportation, rental car reservations, shuttle etc. Sell needed maintenance services and related parts to customers Identify customer requests Conduct a complete vehicle walk around Present multi-point inspection results to customers Recommend needed maintenance services and related parts Conduct a detailed active delivery of each vehicle Make appropriate prospecting and follow-up contacts with owners Provide outstanding customer service in accordance with dealership policies Write complete, accurate repair orders in accordance with dealership and manufacturer policies Provides estimated cost analysis of automotive repairs and routine maintenance. Perform all other duties and special projects as assigned.

Requirements

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software
• 1 year experience working in a service advisor or express service advisor capacity

Responsibilities

• Prepares service estimates
• Sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
• Sell needed maintenance services and related parts to customers
• Identify customer requests
• Conduct a complete vehicle walk around
• Present multi-point inspection results to customers
• Recommend needed maintenance services and related parts
• Conduct a detailed active delivery of each vehicle
• Make appropriate prospecting and follow-up contacts with owners
• Provide outstanding customer service in accordance with dealership policies
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance.
• Perform all other duties and special projects as assigned.

Benefits

• We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match.
• Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
• In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
• In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees