Lead Server, Provisional (FT)

Montage International•San Diego, CA

20h•$19•Onsite

About The Position

At Montage International and Pendry, the company fosters a culture where associates are encouraged to live their passion, learn, grow, and have fun while creating authentic, personalized experiences for guests. The Lead Server role is pivotal in supervising the day-to-day functions of the restaurant, ensuring excellent customer service, and actively contributing to departmental standards. This position involves guiding, directing, and supporting the server team, leading by example, and fostering a positive work environment. The company values individuals who are passionate about spirits, wine, and food, enjoy engaging with guests, and are open to continuous learning and development.

Requirements

Ability to work a flexible schedule, including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills
One year minimum of experience in food and beverage operations

Nice To Haves

Prior supervisory experience
Prior micros or other systems experience
Luxury hotel experience

Responsibilities

Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards
Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment
Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs
Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence
Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies
Ensure food and beverages are being served in a professional and timely manner
Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions
Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience
Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments
Monitor the set up and maintenance of the venue(s) to ensure all side work is complete
Interact with guests to ensure a positive guest experience
Attend daily pre-shift meetings
Assist with ongoing service training
Assist with the completion of daily shift reports as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs