Lead Server - WSKY Craig

Terrible's

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary The Lead Server (FOH Lead) is responsible for overseeing daily front-of-house operations to ensure exceptional guest service, strong team coordination, and overall operational efficiency. This role supports the management team by supervising FOH staff, maintaining service standards, and fostering a positive, professional work environment. The ideal candidate is a natural leader with excellent communication skills and a passion for hospitality.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in a front-of-house role within the hospitality or restaurant industry.
Strong interpersonal, leadership, and communication skills.
Ability to lead by example and motivate a diverse team.
Excellent problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and remain calm in a fast-paced environment.
Familiarity with POS systems and basic cash-handling procedures.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Standing for long periods of time
Ability to list up to 50 lbs.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to bend, twist and climb ladder and work at heights above eight (8) feet.
The ability to stand, stoop, lift, wipe, reach and type without assistance from others.

Nice To Haves

Previous leadership or supervisory experience preferred.

Responsibilities

Lead, support, and supervise FOH team members during shifts to ensure smooth operations and high service standards.
Greet and engage with guests to create a welcoming and memorable dining experience.
Monitor dining room flow, wait times, and table turnover to optimize seating efficiency and guest satisfaction.
Train new FOH staff and provide ongoing coaching, guidance, and performance feedback.
Address guest concerns or complaints promptly and professionally, ensuring resolution and satisfaction.
Maintain cleanliness, organization, and safety standards throughout all FOH areas.
Assist with opening and closing procedures, including cash handling, checkout, and shift reports.
Communicate effectively with kitchen staff and management to ensure seamless service execution.
Uphold all company policies, procedures, and brand standards at all times.

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