Dietary Aides/Wait Staff

Harmony Senior Services•Charleston, WV

18h•Onsite

About The Position

The Lead Server is responsible for courteously serving resident and guest meals, and for clean-up and resetting of dining room following meal service. The Lead Server is also responsible for supervising the daily assignments of the servers, ensuring proper training, as well as ensuring proper coverage to meet the business needs. This role involves maintaining a good working knowledge of all dining room and kitchen responsibilities and procedures, understanding basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.), and maintaining a clean work area in the kitchen, serving area, and dining room. The Lead Server understands proper table setting for each meal, maintains the schedule for servers including call outs and coverage for all assigned shifts, and maintains daily assignments for the servers. They assist with the interviewing and hiring process of applicants for Lead Server positions and conduct training for all new and current servers. The Lead Server maintains daily food orders, is required to post new menus daily/weekly, and oversees seating and timing of meals and the overall dining experience. They also oversee the process and set up for special events, assist residents when placing orders from the menu and with the completion of take-out orders, and provide beverage service (water, iced tea, juices, milk and coffee/tea). Other duties include refilling salt/pepper/sugar bowls prior to and after each meal, reporting any broken equipment or tableware to the supervisor, understanding sit-down service and proper serving techniques, and having a basic understanding of food preparation (salads, desserts, etc.). Knowledge of proper food storage and labeling techniques is also required. The Lead Server is responsible for sweeping, mopping, and vacuuming the kitchen and dining room, attending required in-services and staff meetings, and being attentive to special needs of residents including mobility deficits and memory impairment. They assist with tray service, follow confidentiality policies regarding release of resident and associate information, interact in a polite and considerate manner to residents, guests, co-workers and supervisors, and resolve complaints. The Lead Server completes all other duties assigned.

Requirements

Must have a High School Diploma or GED
Must secure and maintain Serv-Safe certification
Must be in clean designated uniform during working hours and maintain good personal hygiene
Must be able to read and follow simple instructions
Must possess ability to perform simple, repetitive tasks
Must be able to learn quickly and apply learned principles
Must be able to communicate effectively and work under close supervision
Must be able to bend, reach, grasp, push and pull objects
Must be able to stand and walk for sustained periods up to three (3) hours at a time
Must be able to lift 50 lbs on a regular basis and carry heavy objects for 20 feet
Must be organized and willing to work well with other associates
Must be willing to work a flexible schedule that includes evenings, weekends, and holidays

Responsibilities

Courteously serve resident and guest meals
Clean-up and reset dining room following meal service
Supervise the daily assignments of the servers
Ensure proper training for servers
Ensure proper coverage to meet business needs
Maintain a good working knowledge of all dining room and kitchen responsibilities and procedures
Understand basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.)
Maintain a clean work area in the kitchen, serving area, and dining room
Understand proper table setting for each meal
Maintain schedule for the servers to include call outs and coverage for all assigned shifts
Maintain daily assignments for the servers
Assist with the interviewing and hiring process of applicants for Lead Server positions
Conduct training for all new and current servers
Maintain the daily food orders
Post new menus daily/weekly
Oversee seating and timing of meals and dining experience
Oversee the process and set up for special events
Assist residents when placing orders from the menu and the completion of take-out orders
Provide beverage service (water, iced tea, juices, milk and coffee/tea)
Refill salt/pepper/sugar bowls prior to and after each meal
Report any broken equipment or tableware to supervisor
Understand sit-down service and proper serving techniques
Have a basic understanding of food preparation (salads, desserts, etc.)
Knowledge of proper food storage and labeling techniques
Sweep, mop, and vacuum kitchen and dining room
Attend required in-services and staff meetings
Be attentive to special needs of residents including: mobility deficits, memory impairment, etc.
Assist with tray service
Follow confidentiality policies regarding release of resident and associate information
Interact in a polite considerate manner to residents, guests, co-workers and supervisors
Resolve complaints
Complete all other duties assigned