Lead Server at Braddock's Rebellion/Renaissance Pittsburgh Hotel

Sage Hospitality-posted 1 day ago
Part-time • Entry Level
Pittsburgh, PA
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Why us? When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it’s done. Enliven your senses by joining forces with this top-notch team. Take pride in providing fresh, local ingredients and inspired menu choices to our local and travelling guests in our Braddock’s Rebellion Restaurant, StreetSide bar, Event Space and Mobile Dining. There are many moving pieces to the operation. With a passion for food, interaction and teamwork you could be the perfect fit. Could this be where you belong? At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers.

  • Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
  • Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
  • Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
  • Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
  • Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Presents a clean and professional appearance at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • High school education or equivalent.
  • Previous experience in similar position of 3 months or longer.
  • Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
  • Must know standard cash-handling procedures.
  • Must be fluent in oral and written English.
  • Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
  • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
  • 401(k) with 100% Employer Match
  • Paid Sick Time
  • Complimentary Employee Meals
  • Hotel Discounts (Both Marriott and Sage Portfolios)
  • Eligible for Referral Bonuses
  • Incentive Programs
  • Cell Phone Discounts
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