Lead Server

Celo • Olympic Valley, CA

433d • $35,360 - $41,746

About The Position

The Lead Server at Palisades Tahoe is responsible for providing guests with an exceptional dining experience while leading and supporting the service team. This seasonal position requires effective communication, customer service skills, and the ability to manage operational tasks efficiently. The Lead Server will assist in training staff, ensure compliance with service standards, and maintain a positive atmosphere for both guests and employees.

Requirements

• High School Diploma or GED
• Two years serving experience
• Must have or be able to obtain a California Food Handlers card.

Nice To Haves

• Knowledgeable about all aspects of the menu, restaurant and Palisades Tahoe or be able to locate information.
• One-year supervisory experience.

Responsibilities

• Provide customers with top quality customer service in a friendly and positive manner.
• Assist in training Rocker employees, ensuring they meet company standards.
• Assist with daily open/close procedures according to company policy and procedures.
• Contribute and ensure the completion of day-to-day operational tasks.
• Present menus, explain how various menu items are prepared, and describe ingredients and cooking methods.
• Inform customers of daily specials.
• Verify patrons' identification to ensure compliance with legal age requirements for alcoholic beverages.
• Properly open and pour wine at tableside.
• Place order using POS system.
• Communicate with kitchen of special needs or if a menu item is not available.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Clear tables, deposit plates and utensils in bus tubs, dispose trash and wipe tables clean.
• Assist food runners as needed.
• Carry food orders from kitchen to customers, fill drink orders, fill customer requests.
• Support floor management by assessing and adjusting staffing levels to align with guest volume.
• Communicate serviceware and product needs for FOH items.
• Assess staff performance and provide feedback to management.
• Support service staff by being approachable, answering questions, assisting with guest service, and providing any additional help needed to ensure every guest receives exceptional service.

Benefits

• Hourly pay range of $17.00 - $20.07 per hour
• Short-term and long-term incentives
• Region-specific benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED