Lead Server

Jeremiah's Italian Ice • Jacksonville, FL

385d

About The Position

The Lead Server at Jeremiah's Italian Ice is a part-time role responsible for overseeing daily operations during shifts, ensuring exceptional customer service, and maintaining a clean and efficient store environment. This position requires strong leadership skills to guide the team and deliver a five-star experience to every guest.

Requirements

• Strong leadership skills to guide the team.
• Excellent customer service skills.
• Ability to work collaboratively in a team environment.
• Impeccable product knowledge of Jeremiah's offerings.
• Ability to perform manual labor, including lifting up to 50lbs.

Nice To Haves

• Experience in a food service or customer service role.
• Knowledge of cash handling procedures.

Responsibilities

• Take guests' orders with a friendly smile.
• Exhibit a desire to work on a team and embrace a collaborative work environment.
• Maintain respectful relationships with co-workers, refraining from gossip.
• Create flavorful experiences for each guest according to five-star service.
• Answer questions accurately and politely.
• Serve all guests efficiently while maintaining superior five-star service.
• Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad.
• Serve Jeremiah's products that consistently exceed expectations in image and quality.
• Demonstrate impeccable product knowledge.
• Perform opening and closing responsibilities.
• Offer suggestions and guidance to guests pertaining to the menu and services.
• Prepare all Jeremiah's Italian Ice products, which may require lifting 50lbs to shoulder height and intense manual labor.
• Maintain a unit that is both fresh and clean.
• Order product, stock, and organize the store for maximum efficiency.
• Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program, and other operational knowledge.
• Handle cash and other forms of payment.
• Count drawers at open/close.
• Ensure side work is complete.
• Ensure the work environment is safe, secure, and healthy by following sanitation standards and procedures.

Benefits

• Flexible scheduling for part-time work.
• Employee discounts on products.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: No Education Listed