Lead Server Bath House

Ocean House Collection•Westerly, RI

About The Position

The scope of a Bathhouse Server position is to provide the dining guest with a memorable experience. They play a critical role in establishing a personal connection with the dining guest and the restaurant. They are responsible for properly greeting their guest, and accurately preparing their meal order, submitting the order accurately to the kitchen, flawlessly delivering all stages of the meal, following up on the guest’s comfort level with the preparation of the meal and seeking ways to anticipate and elevate their dining experience. They are the primary contact with the guest during their visit and ultimately close the experience by accurately preparing the final invoice and processing the payment by following the established procedures. In addition, the lead server assists the team in setting up floor sections and the assignments of those sections, organizing and supporting the activities of the bathhouse to maintain high standards of food and beverage quality, service to maximize profits. The lead server will be responsible for both bathhouse & beach

Requirements

Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
Uphold the Company standards, policies and procedures
Prioritize and organize tasks and work area
Ability to remain calm and resolve problems using good judgement as interpreted by the management
At least 2 years of work experience in a food & beverage operation or café
Follow directions
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data
Completion of high school or equivalent work experience

Nice To Haves

Experience in the luxury hospitality industry is preferred

Responsibilities

Constantly and consistently demonstrate the standards of behavior including adherence to the Forbes 5-Star standards.
Pro-actively greet guests warmly and provide pleasant and comfortable dining experience at the pace dictated by the guests.
Maintain a current knowledge of menu items, basic ingredients, and preparation methods to be able to pro-actively describe selection options as well as answer guest questions.
Be prepared to offer recommendations
Communicate effectively with all levels within the food and beverage staff including the culinary team to ensure guest experience is as enjoyable and effortless as possible
Lead the team in pre-shifts along with the management team
Assist staff to ensure the timely completion of certain preparational duties to open and close the Bathhouse & Beach
As the lead server and where appropriate they are expected to interact with VIPs, Ownership and Guests on behalf of the resort and assists the staff with the proper handling of special requests
The lead server should respond to any needs of the staff from seating guests, running food, expediting orders, taking orders and making drinks
The lead server assists in the proper training of staff including motivating the staff to perform within the established procedures and practices of service
Engage guests with a pleasant greeting, explain specials offerings and accurately prepare food and drink orders in accordance with dining service standards
Timely and accurately input guest order into system to ensure kitchen can prepare orders in a manner that ensures proper pace of service is maintained.
Deliver meal items to the table in a professional, comfortable, and pleasant manner
Evaluate the dining experience of guests to ensure the proper timing of clearing (China, glass and silver) and the appropriate servicing of the following course.
Assist staff in clearing used items as necessary to ensure proper pace of service is maintained
Present final invoice in a pleasant and friendly manner with instructions about how the check will be handled
Provide a warm farewell and invite guests to return soon.
Responsible for practicing, managing and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.