Lead Selling

Neiman Marcus • TX

74d

About The Position

As the Lead Selling Associate you will propel sales, establish and continue customer relationships by delivering outstanding customer service. You will support the merchandising and maintenance of the floor and corresponding stockroom area. As the Selling Lead you will also act as a Manager on Duty and help lead the store’s daily operations. The Selling Lead engages and understands what the customer is looking for to use their product knowledge to make recommendations to the customer. You will also be a product knowledge expert within your department. You will report directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.

Requirements

• 3+ years of retail experience
• Requires the ability to perform general math computations
• Be able to use a cash register
• Operate photographic and video equipment
• Perform some lifting of up to 25 pounds

Responsibilities

• Lead the selling effort to achieve department sales plan; communicate sales goals to team and follow up on progress
• Exhibit sales leadership
• Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns
• Support the onboarding process for new team members and deliver technical training in areas such as point of sale execution, new account acquisition, merchandising standards, vendor knowledge and customer service
• Objectively assess associate performance and provide feedback to management to address development opportunities
• Foster a positive work environment by delivering recognition
• Teach team members tools used to grow sales, including clientele books, clientele call campaigns, Sales Associate Email
• Support execution of weekly promotional signing changes and communicate the current sales promotion to team members
• Assist customers in a thoughtful manner delivering top customer service. Use suggestive selling techniques and assist with merchandise selection and merchandise returns
• Knowledge of the sales floor and product. Articulate advantages, benefits or fits of multiple vendors with customers and team members
• Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts
• Fulfill phone and online orders to support the omni-channel customer experience
• Communicate product in-stock needs to management

Benefits

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees