Lead Security Tools Engineer

Docusign • Chicago, IL

9d • Hybrid

About The Position

As a Lead Security Tools Engineer on the Security Solutions team, you will oversee the technical management and operation of security solutions by designing, building, and optimizing enterprise-scale tools and platforms that support various internal teams in security as well as ITSM processes. This technical position is responsible for ensuring the stability, efficiency, and full operational capability of solutions that enable effective monitoring, assurance, and response across the organization. You will collaborate closely with subject matter experts to deliver and maintain scalable and impactful security platforms.
This position is an individual contributor role reporting to the Director, Identity & Access Management and Security Solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related technical field, or equivalent practical experience
• 12+ years of cybersecurity or IT experience, with 8+ years focused on the design, deployment, and operation of enterprise security tooling
• Experience across multiple security domains (e.g., Endpoint, Identity), with a track record of applying cross-domain knowledge to engineer and manage security solutions.
• Experience with coding for tool integration and automation (e.g., Python, PowerShell, Go, or similar), including experience with APIs, scripting, and workflow automation
• Experience enabling security policy and risk reduction through the technical implementation and optimization of security tooling
• Experience working within ITSM ecosystems (such as ServiceNow or equivalent) and a solid grasp of ITSM principles
• Demonstrated analytical and problem-solving abilities, with a track record of working both independently and collaboratively with subject matter experts
• Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical audiences

Nice To Haves

• Experience deploying and managing enterprise security solutions across various domains (e.g., Endpoint, Data Security) at scale
• Experience managing vendor relationships and engagements for security tooling
• Experience integrating security tools with SIEM, SOAR, or ITSM platforms
• Familiarity with infrastructure-as-code (IaC) tools (e.g., Terraform, Ansible) for security automation tooling
• Advanced troubleshooting skills in complex, distributed environments

Responsibilities

• Implement and lead the optimization of enterprise security tools (e.g., EDR, firewalls, cloud security posture management) to support internal security teams
• Design and execute complex, robust integrations between security tools and other IT or security platforms to enhance detection and response capabilities
• Serve as a technical escalation point for complex, cross-functional security tooling issues and lead technical resolution and root cause analysis for systemic failures
• Collaborate with IT, security, and operations teams to ensure seamless integration and operation of security tools
• Monitor tool health, coverage, and effectiveness; generate and analyze reports to identify gaps or areas for improvement
• Automate repetitive tasks and processes using scripting or orchestration tools to improve efficiency and consistency
• Lead the evaluation, testing, and integration of new security tools and technologies as business needs evolve
• Develop and maintain documentation for tool configurations, integrations, and standard operating procedures
• Serve as a subject matter expert (SME) for security tools across various security domains, providing technical guidance and support to internal security teams and stakeholders
• Contribute to the long-term security tooling roadmap for the Security Solutions team, focusing on technical feasibility, lifecycle management, and process efficiency
• Mentor and support the development of team members

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following:
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level