Lead Security Systems Technician- Urban Alarm

Kastle Systems • Silver Spring, MD

390d

About The Position

The Lead Security Systems Technician at Urban Alarm is responsible for overseeing the installation and maintenance of various security systems, including intrusion alarms, IP video surveillance, and access control systems. This role serves as the primary point of contact for customers on-site, ensuring high standards of service and technical expertise while maintaining a safe and secure work environment.

Requirements

• Expertise to work with a variety of electronic security systems including DMP, Avigilon IP Video, Brivo Access Control, GE/ITI, DSC, Honeywell, and Videofied
• Knowledge of basic network concepts and firewall configuration (e.g., NAT rules)
• Effective at working through system design challenges and managing internal and external resources
• Expertise installing electronic locking devices
• NICET I or II Certification valued
• Demonstrated ability to program security alarm panels (Urban Alarm will provide training and certification on DMP and other company used systems)

Responsibilities

• Lead installation of intrusion alarm, IP video surveillance, and access control systems
• Act as primary point of contact on site for customer and customer representatives
• Prepare for installations by reviewing installation orders and gathering equipment, supplies, and tools
• Plan security systems installations by surveying and evaluating location, identifying alarm installation requirements, and laying-out equipment and wiring plan
• Establish security alarm system by installing equipment, running, and pulling wiring, programming, and calibrating equipment, as well as adhering to codes, regulations, and standards
• Verify security/fire alarm system functioning by testing equipment, connections, and signals as well as identify and correct problems
• Maintain records by documenting installation
• Maintain customer rapport by resolving concerns and answering questions
• Maintain safe and secure work environment by following safe practices and keeping security information confidential
• Update job knowledge by participating in educational opportunities, reading technical publications and working with demonstration products
• Serve in on-call role approximately one week every 4 to 8 weeks

Benefits

• Opportunity for training and professional development on Commercial Fire Alarm Systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees