Lead Scrum Master

Cricket Wireless • Atlanta, GA

4d • Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At Cricket Wireless, we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more. This career step requires senior level experience. A Scrum Master is the servant leader of a scrum team. The scrum team uses an agile scrum development methodology which allows the team to self- organize and make changes quickly. What you'll do: The Scrum Master guides a scrum team on how to use Agile/Scrum practices and how to get the most out of self-organization. Assesses the maturity of the scrum team, providing support and coaching their team to higher levels of maturity at a pace that is sustainable and comfortable to the team. Removes impediments and/or guides the team on how to remove impediments. The Scrum Master facilitates and leads Agile ceremonies (Daily Standup, Demonstration, Story Point Estimation, Retrospective, Iteration Planning, Backlog Grooming) and fosters continuous improvement. Remove impediments to a team’s productivity by shielding them from outside influences. Empower teams and facilitate creativity while guarding quality and monitoring iteration progress while striving for successful completion. Represent the team to management. Disseminate information to the team, including metrics and charts. Work with other Scrum Masters to ensure organizational process improvement. The Scrum Master builds and maintains a trusting and safe environment where problems and issues can be raised without fear of blame, retribution, or being judged. As a servant leader, the scrum master protects the team from external distractions, allowing the team to focus on the work to which they have committed.

Requirements

• Senior level technical expertise.
• Deep technical knowledge and subject matter expert on ATT/Cricket technologies.
• 5+ years of related experience.
• Certification is required in some areas.
• Bachelor’s degree (BS/BA) desired in Computer Science

Nice To Haves

• Basic knowledge of ServiceNow, Azure DevOps, and ITIL a plus.

Responsibilities

• Guide a scrum team on how to use Agile/Scrum practices and how to get the most out of self-organization.
• Assess the maturity of the scrum team, providing support and coaching their team to higher levels of maturity at a pace that is sustainable and comfortable to the team.
• Remove impediments and/or guides the team on how to remove impediments.
• Facilitate and lead Agile ceremonies (Daily Standup, Demonstration, Story Point Estimation, Retrospective, Iteration Planning, Backlog Grooming) and fosters continuous improvement.
• Remove impediments to a team’s productivity by shielding them from outside influences.
• Empower teams and facilitate creativity while guarding quality and monitoring iteration progress while striving for successful completion.
• Represent the team to management.
• Disseminate information to the team, including metrics and charts.
• Work with other Scrum Masters to ensure organizational process improvement.
• Build and maintain a trusting and safe environment where problems and issues can be raised without fear of blame, retribution, or being judged.
• Protect the team from external distractions, allowing the team to focus on the work to which they have committed.
• Review IT change requests and approve as appropriate.
• Establish and improve IT change management processes, including mentoring teams and identifying enhancements.
• Support SOX audits by providing documentation and insights on change management and ITGC controls.
• Identify and implement opportunities for process improvement and automation within change management and compliance frameworks.
• Responsible for trending and analysis of key process metrics.
• Manage complex projects and stakeholder expectations with complete end-to-end engagement responsibilities from requirements, project communication, audit and compliance, budget management, change management, and final project closure.
• Work closely with Program Managers, Product Owners, UX Designers, Technical leads, and customers.
• Navigate between differing Software Development Life Cycles (SDLC) including waterfall, agile, hybrid, and DevOps.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior