Lead Scheduling & Registration Specialist - Spine Center

Orlando Health • Orlando, FL

78d

About The Position

The Lead Scheduling & Registration Specialist is responsible for coordinating daily operations and processes for effective registration and scheduling of diagnostic and interventional procedures. This position is part of the Orlando Health Medical Group, which serves patients from across the southeastern United States with a comprehensive physician group. The role requires maintaining departmental schedules, acting as a liaison with management, and ensuring maximum productivity and efficiency within the Scheduling/Registration department.

Requirements

• High school graduate or equivalent.
• Medical terminology and/or basic anatomy training required.
• Six (6) years’ experience in clinical registration or scheduling.
• Associate degree in business, information systems, clinical field or related field may be substituted for four years of experience.
• Bachelor's degree in business, information systems, clinical field or related field may be substituted for six years of experience.

Responsibilities

• Responsible for maintenance of appropriate departmental schedules.
• Acts as a liaison with the Manager and Scheduling/Registration Specialists.
• Coordinates daily activities within the Scheduling/Registration department to ensure and execute maximum productivity and efficiency.
• Provides feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Benefits

• Health/Dental/Vision/Life Insurance
• Student loan repayment
• Tuition reimbursement
• FREE college education programs
• Retirement savings
• Paid paternity leave
• Fertility benefits
• Back up elder and childcare
• Pet insurance
• PTO/Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees