Lead Scheduling Coordinator

COMMUNITY DENTAL CARE•Maplewood, MN

2d•$20 - $25•Onsite

About The Position

Join our team at Carlton Street as a full-time Lead Scheduling Coordinator. This position serves a critical role in the clinic as they are often the first point of contact with the patient and enable the clinic to run smoothly. We are excited to offer two Lead Scheduling Coordinator opportunities: one based on the main level clinic and another supporting our lower-level Pediatric clinic and Call Center. Who We Are Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including Maplewood, Crystal, Rochester and Buffalo. Why Work for Us Enjoy meaningful work in a collaborative environment that fosters professional growth Provide culturally sensitive oral health care, preventive education, professional training, and advocate for access for all

Requirements

High school diploma or equivalent
1-2 years of supervisory experience preferably within a clinic setting
1-2 years of customer service experience, preferably within an office setting
Excellent written and verbal communication skills
Organized and skilled at multi-tasking in a fast-paced environment
Experienced within MS Office or other computer software

Responsibilities

Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience
Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure smooth clinic flow
Register new patients and maintain accurate patient records
Check that lab cases have been received the day before treatment, and call-in lab cases if needed
Manages day-to-day operations of front desk staff and duties for the area assigned
Address patient concerns in difficult situations to support clinic and scheduling managers
Inform patients of clinical policies and procedures