Lead, Scheduling Coordinator - Kidney Acquisition - Full Time 8 Hour Days (Non-Exempt) (Union)

University of Southern California • Los Angeles, CA

82d • $23 - $39

About The Position

The Lead Scheduling Coordinator fulfills a variety of leadership scheduling coordinator roles to provide continuity of care for patients. The lead scheduling coordinator is an essential component of the team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. The lead scheduling coordinator will routinely be tasked with creating written workflows, protocols and process improvement plans to benefit patients and accelerate their scheduling and authorization process.

Requirements

• High school or equivalent.
• Minimum of 2 years experience in the medical related field.
• Content knowledge of medical terminology and service area process.
• Ability to become proficient in EMR and various IT systems required.
• Demonstrated ability to problem-solve and provide effective resolution.

Nice To Haves

• Associate's degree AA strongly preferred or BA/BS preferred.
• Medical Assistant certification/diploma preferred.
• Bilingual strongly preferred; if bilingual certified department translator strongly preferred.

Responsibilities

• Closely monitor patients throughout various phases to assure completion of required testing and services.
• Validate financial clearance for services being scheduled.
• Provide stellar customer service when interfacing with patients in person and over the phone to establish appointments.
• Alert clinicians when patient testing is complete or when patients are non-compliant in completing medical services.
• Coordinate collection of testing results and provider notes.
• Coordinate care with ancillary departments as needed.
• Problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling.
• Participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care.
• Evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others.
• Follow all HIPAA related compliance by keeping patient clinical/personal information private.
• Establish written workflows, protocols and process improvement plans to accelerate scheduling activities and address challenges or gaps in service.
• Act as leader, mentor and professional among peers to facilitate positive change, growth and comradery within the department.
• Oversee delegation of work to other Scheduling Coordinators and Schedulers.
• Coordinate the activities of the assigned area(s) and interact with designated staff and faculty to maximize efficiency and patient satisfaction.
• Provide superior customer service when interfacing with patients, peers, physicians, superiors and hospital personnel/leadership.
• Demonstrate advanced knowledge of the departmental process and the role of the scheduling coordinator to assist and guide patient care.
• Maintain advanced proficiency of the electronic scheduling systems and ancillary scheduling duties with less than 5% inaccuracy when scheduling patient appointments.
• Provide follow-up appointment call to patients three days prior to appointment.
• Review complete clinic schedule the day prior and validate all patients have been confirmed.
• Ensure clinic physician schedules maximize utilization and coordinate appropriately with the outpatient clinical team.
• Establish a sense of comradery among peers and with supervisor/lead schedulers to facilitate teamwork.
• Maintain intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in the department as they relate to duties and responsibilities.

Benefits

• Competitive hourly rate range of $23.00 – $39.10.
• Excellent benefits and perks as a USC employee.
• Opportunity to work in a dynamic and diverse environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees