Lead, Scheduling Coordinator - Kidney Acquisition - Full Time 8 Hour Days (Non-Exempt) (Union)

Keck Medicine of USC • Los Angeles, CA

82d • $23 - $39

About The Position

The Lead Scheduling Coordinator fulfills a variety of leadership scheduling coordinator roles to provide continuity of care for patients. The lead scheduling coordinator is an essential component of the team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. The lead scheduling coordinator will routinely be tasked with creating written workflows, protocols and process improvement plans to benefit patients and accelerate their scheduling and authorization process.

Requirements

• High school or equivalent.
• Minimum of 2 years experience in the medical related field.
• Content knowledge of medical terminology and service area process.
• Ability to become proficient in EMR and various IT systems required.
• Demonstrated ability to problem-solve and provide effective resolution.

Nice To Haves

• Associate's degree AA strongly preferred or BA/BS preferred.
• Medical Assistant certification/diploma preferred.
• Bilingual strongly preferred; if bilingual certified department translator strongly preferred.

Responsibilities

• Closely monitor patients throughout various phases to assure completion of required testing and services.
• Validate financial clearance for services being scheduled.
• Provide stellar customer service when interfacing with patients in person and over the phone to establish appointments.
• Alert clinicians when patient testing is complete or when patients are non-compliant in completing medical services.
• Coordinate collection of testing results and provider notes.
• Coordinate care with ancillary departments as needed.
• Problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling.
• Participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care.
• Evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others.
• Act as the non-clinical patient care coordinator to assure patients are being effectively cared for and managed.

Benefits

• Competitive hourly rate range of $23.00 – $39.10.
• Equal opportunity employer.
• Affirmative action obligations consistent with state and federal law.
• Reasonable accommodations to applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees