Lead Scheduler/Registrar

OSF Healthcare System • Rockford, IL

297d • $20 - $23

About The Position

This job is located in Rockford, IL M-F 8am-4:30pm. Responsible for completing the financial clearance process within Front Office Staff and creating the first impression of OSF’s services to patients and families and other external customers. Must be able to articulate information in a manner that patients, guarantors and family members know what to expect and have an understanding of their financial responsibilities. Provides excellent service to all patients and their family members, physicians and other clinicians, and internal departments. Serves as support for Front office Staff and Schedulers regarding complex questions and account issue resolution. Mentors peers by providing hands on work-flow guidance. Works directly with patients, physicians, and payor representatives to provide information and resolve issues in a highly responsive manner. Functions as a team lead for assigned area of Front Office Staff.

Requirements

• Completion of high school or its equivalent.
• 2 years of coding or front office experience.
• Working knowledge of the revenue cycle including scheduling, registration, financial clearance, billing, and collections.
• Working knowledge of medical terminology.

Nice To Haves

• 3 or more years in healthcare.

Responsibilities

• Complete the financial clearance process within Front Office Staff.
• Create a positive first impression of OSF’s services to patients and families.
• Articulate information clearly to patients, guarantors, and family members regarding their financial responsibilities.
• Provide excellent service to patients, family members, physicians, and internal departments.
• Support Front Office Staff and Schedulers with complex questions and account issue resolution.
• Mentor peers by providing hands-on workflow guidance.
• Work directly with patients, physicians, and payor representatives to resolve issues.

Benefits

• Comprehensive and market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Industry: Health and Personal Care Retailers
• Education Level: High school or GED