Lead Sales Associate

Orangetheory - Franchise #0309 • New Orleans, LA

79d

About The Position

The Lead Sales Associate will serve as a high-performing sales leader on the front-of-house team, supporting the Assistant Manager in achieving revenue and membership growth goals, driving KPIs, and mentoring less experienced sales staff. The Lead role is both individual contributor and team leader — expected to consistently hit sales targets, assist in studio operations, and elevate the overall sales culture at the Uptown studio.

Requirements

• Proven experience in a sales-driven role (ideally in fitness, retail, hospitality, or membership-based business).
• Strong track record of consistently meeting or exceeding sales goals.
• Excellent verbal and written communication skills; ability to build rapport quickly.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Proficiency in computer use (CRM systems, spreadsheets, scheduling tools).
• Highly organized, detail-oriented, self-motivated, and coachable.
• Leadership aptitude: ability to mentor, provide feedback, and inspire others.
• Flexibility to work mornings, evenings, and weekends depending on class schedule.
• High school diploma or equivalent (some college preferred).
• Passion for fitness, health, and wellness — ability to speak credibly about the OTF methodology and results.
• Dependable, professional, with strong problem-solving and conflict-resolution skills.

Responsibilities

• Be one of the top revenue producers in the studio, consistently converting leads into memberships and renewals.
• Lead by example in achieving daily, weekly, and monthly sales quotas (e.g. appointments per day, conversion rates, DPM).
• Manage and monitor the appointment book / OrangeBook: highlight, follow-up, confirm, and ensure full utilization.
• Coordinate waitlist follow-ups and ensure high-quality lead nurturing.
• Assist the Assistant Manager with corporate wellness outreach, partnerships, school/organization engagement, and community events.
• Support marketing initiatives, local promotions, and community events to generate inbound leads.
• Mentor, train, and onboard new and less experienced Sales Associates on guest onboarding, sales scripts, objection handling, and customer experience.
• Monitor and elevate team performance on KPIs, providing constructive feedback, coaching, and encouragement.
• Collaborate with Assistant Manager to identify training gaps, propose improvements, and implement best practices.
• Assist with front desk duties: greeting members and guests, answering calls, scheduling studio previews, and processing transactions.
• Conduct studio tours / 'intros' for prospective members; work closely with coaches to guide prospects through their first class experience.
• Respond promptly and professionally to member inquiries, concerns, and feedback.
• Oversee daily studio standards: cleanliness, organization of lobby and retail areas, following cleaning checklists, and ensuring a premium environment.
• Support opening, closing, and shift transition tasks as needed.
• Track, analyze, and report on key sales metrics (e.g., appointments, conversion, retention).
• Assist in preparing sales forecasts, projections, and assist in budgeting/planning discussions with the Assistant Manager and other leadership.
• Maintain accurate lead, prospect, and membership records using the OTF sales system or studio CRM.
• Support membership renewal campaigns, retention strategies, and member engagement initiatives.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED